Refund policy

 

Returns & Exchanges


Return Eligibility

Physical products may be eligible for return within 30 days of the delivery date.

 

If you are not completely satisfied with your purchase, please email us at contact.vniquebeauty@gmail.com within 30 days of receiving your order.

 

To help us process your request, please include:

  • Your order number
  • Photos of the damaged or defective item(s), if applicable

If no return request or communication is received within 30 days of delivery, the order will be considered final sale and may no longer be eligible for a refund, replacement, or exchange.


Damaged or Defective Items

If an item arrives damaged, we will review the issue and may issue a partial or full refund depending on the extent of the damage.


If an item is determined to be unusable due to damage or defect, a full refund will be issued.


Returns for Unwanted Items

If you no longer wish to keep an item, return requests will be reviewed on a case-by-case basis.

Approved returns must meet the following conditions:

  • Item must be unused
  • Item must be returned in its original packaging
  • Customer is responsible for return shipping costs
  • A 10% restocking fee will apply


Exchanges

If you would like to exchange an item for a different product, you must first submit a return request for the original item.


Approved exchanges must meet the following conditions:


  • Item must be unused
  • Item must be returned in its original packaging
  • Customer is responsible for all return shipping costs and associated fees


To ensure faster processing and product availability, we recommend placing a separate order for the desired item. Once the returned item is received and inspected, a refund will be issued to the original payment method.


Please allow approximately 3–5 business days for the refund to appear after processing.


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Final Sale Items

The following items are non-refundable and not eligible for return or exchange:


  • Digital products
  • Promotional or discounted items (physical or digital)
  • Clearance or sale items

 

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Lost or Stolen Packages

We understand how frustrating lost or stolen packages can be. Once an order has been shipped and transferred to the carrier (USPS, DHL, or other shipping providers), it is no longer under our control.


If your package is lost, stolen, or marked as delivered but cannot be located, we recommend contacting the shipping carrier directly to file a claim or request assistance.

 

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Need Assistance?

If you have any questions regarding your order, shipping, returns, or exchanges, please contact us at contact.vniquebeauty@gmail.com We are happy to help.